STOFF Nagel × Ester & Erik Taper Candles Ginger Box of 6

Rates and Free Shipping Thresholds

• Netherlands: €5, or free shipping on orders over €75 (2–4 business days)
• Belgium, Germany, and France: €15, free on orders over €200 (2–4 business days)
• Rest of Europe: €30, free on orders over €350 (4–6 business days)
• USA, Canada, and Mexico: €40, free on orders over €400 (4–6 business days)
• Rest of the World: €45, free on orders over €500 (4–6 business days)

International Duties and VAT

• Orders shipped outside the European Union are sent Delivered Duty Unpaid (DDU).
• This means import duties, taxes, or fees may apply when your order arrives in your country. These costs are not covered by BLOODORANGE STORE and are the customer’s responsibility.
• For non-EU shoppers, 21% VAT is automatically deducted at checkout once you enter your shipping details.

Important Considerations

• We ship with DHL: DHL Parcel for domestic orders and DHL Express for international deliveries.
• Typical delivery times:
  
  EU: 1–2 business days
  International: 2–4 business days
  (Delays may occur during peak periods or due to courier issues beyond our control.)
  
  
• Delivery times may be longer during sales, holidays, or promotional periods.

In-Store Returns

Customers in the Netherlands also have the option to return items in person at our Haarlem store:

BLOODORANGE
Gierstraat 14, 2011 GD Haarlem, Netherlands

This option is free of charge and may save you shipping costs. Please see our [Refund & Return Policy] for full details.

A Final Note

BLOODORANGE STORE is not liable for customs duties, import taxes, or fees charged upon your order’s arrival. These vary by country and are determined by your local customs office, so we cannot estimate them in advance.

We aim to make your experience with BLOODORANGE STORE as smooth and enjoyable as possible from browsing our curated collections to the moment your order arrives.

For any shipping questions or support, please contact us at:
contact@bloodorangestore.com

At BLOODORANGE, we are committed to providing you with high-quality products and exceptional service. Please review our refund, return, and cancellation policies carefully to understand your rights and responsibilities.

EU Customers

EU Right to Withdrawal

Under the EU Consumer Rights Directive, you have the right to cancel your purchase within 14 days of receiving the goods, without providing a reason.

To qualify for a return, items must be:

• Unworn and unused
• With original tags attached
• In their original packaging
• Accompanied by a receipt or proof of purchase

Returns must be initiated within 14 days of receiving your order and returned within 14 days of notifying us.

How to Initiate a Return

You can initiate a return in one of two ways:

1. By Post

• Contact us at contact@bloodorangestore.com to request a return.
• Once approved, we will email you a return shipping label with instructions.
• Items must be securely packaged to prevent damage during transit.
• For returns due to change of mind, the cost of the return shipping label will be deducted from the refund amount.
• Original shipping costs are non-refundable.

2. In Person

• Customers in the Netherlands may return items directly to our store at:
  BLOODORANGE
  Gierstraat 14, 2011 GD Haarlem, Netherlands
• In-store returns are free of charge.
  

Refund Conditions

Refunds will be processed as follows, depending on the reason for the return:

1. Change of Mind

• Refunds will be issued to your original payment method after the returned item is received and inspected.
• Transaction fees incurred on the original purchase will be deducted from the refund amount.
• Original shipping costs are non-refundable.
• If returned by post, the cost of the return shipping label will also be deducted.

2. Faulty, Damaged, or Incorrect Items

• If the item is faulty, damaged, or incorrect, please notify us within 5 days of delivery.
• We will cover the cost of return shipping (if by post) and, if applicable, the cost of shipping a replacement item.
• If a refund is requested instead of a replacement, we will cover all transaction fees and the return shipping cost.

Non-EU Customers

Returns for purchases outside the EU are generally not accepted. However, we may review requests on a case-by-case basis. Approved returns must meet the same conditions as above.

Exchanges

We do not process exchanges.
If you wish to change an item, you may return the original purchase for a refund and place a new order for the desired item.

Damages and Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 5 days of delivery at orders@bloodorangestore.com. We will work with you to resolve the issue promptly. Any shipping costs for returning or replacing defective items will be fully covered by us.

Sale Items

All sale items are final sale and not eligible for returns or refunds.

Disclaimers

• Order Cancellations: We reserve the right to cancel any order at our discretion. In the event of a cancellation, you will be notified, and a full refund will be issued.
• Customs and Import Duties: We are not responsible for any additional costs on delivery, including duties, taxes, or fees charged by customs or the carrier on behalf of customs. These charges are the sole responsibility of the customer.

Final Notes

Thank you for choosing BLOODORANGE. We are a small team, dedicated to providing you with personal and attentive service. We do our best to respond to and action all inquiries and requests promptly. However, as a boutique operation, our response times might occasionally be a little longer than those of large retailers. We appreciate your understanding and patience, and we are committed to ensuring that each interaction with us is worth the wait.

If you have any questions or require further assistance regarding our return or cancellation policies, please don’t hesitate to contact us at contact@bloodorangestore.com.